Terms of Participation | Guarantee and Refund Policy
Please read this agreement carefully and save it. If you do not agree with it, you should leave the Managing Your Message website and discontinue use of the Services immediately.
This Agreement sets forth the legally binding terms for your purchase of Little Frog Productions trading as Managing Your Message products and/or services, including use of the Little Frog Productions trading as Managing Your Message website(s) and membership (collectively, “The Services"). This is a legally binding agreement between you and Little Frog Productions trading as Managing Your Message. By signing, clicking the "accept" button, or by using the Services, you agree to be bound by this agreement.
By purchasing this product, you (herein referred to as "The Client") agree to the following terms stated herein.
Program | Service
Little Frog Productions, trading as Managing Your Message (herein referred to as “Company”), agrees to provide the Program, “High Performance Presenting” (herein referred to as “Program”) identified in the online commerce shopping cart. The Client agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Program.
Your program and/or membership may include different components, including audio tracks, manuals, self-study video programs, webinars, coaching, masterminding, live events, workshops, and/or other products and services, as indicated on your order form. Each member will use a unique username and password which should only be used by one individual. You agree not to share login information, call-in numbers, passwords, and protected links with non-members.
Disclaimer
The Client understands Naomi Robson (herein referred to as “Consultant”) and Little Frog Productions, trading as Managing Your Message, are not an agent, lawyer, doctor, manager, therapist, public relations or business manager, financial analyst, psychotherapist, or accountant. The Client understands that The Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for The Client; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counselling; (4) act as a public relations manager; (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for The Client; (6) introduce The Client to The Consultant’s full network of contacts, media partners, or business partners. The Client understands that a relationship does not exist between the parties after the conclusion of this program. If the Parties continue their relationship, a separate agreement will be entered into.
Payment and Payment Plans
Memberships, Products, programs and services may be purchased for varying time periods and will be indicated on your order form. Actual payment terms and conditions may vary. Depending on the type of membership, at the expiration of your membership term, you may continue for additional fees. You agree to pay the amount agreed upon on your order form and not to cancel this transaction with your bank or credit card company. If you, the buyer, initiates a dispute with your card company, you, the buyer will not be eligible for a refund if the dispute results in Little Frog Productions trading as Managing Your Message's favour.
Little Frog Productions trading as Managing Your Message is not responsible for any overdraft charges, over-limit charges, or non-sufficient fund fees by your bank or credit card company. Fees for Services may be prepaid or by instalment, as indicated on your order form or agreed upon via email with Little Frog Productions trading as Managing Your Message. Missed payments may result in suspension or termination of Services.
NOTE: All finance plans are enforced and subject to collections for failure to pay. When Little Frog Productions trading as Managing Your Message extends any payment plan options, it does not give the participant the option to opt out at any time for any reason other than a cancellation within 30 days of the purchase date.
If after 21 days from a missed payment you have not made arrangements with Little Frog Productions trading as Managing Your Message to make up the payment via email, your membership will be cancelled, and no fees will be refunded. Little Frog Productions trading as Managing Your Message does not guarantee any specific results from the use of the products or Services. Little Frog Productions trading as Managing Your Message makes no representations or warranties as to specific outcomes or results.
Unfortunately, Little Frog Productions trading as Managing Your Message cannot guarantee that you will become or remain a great presenter. (However, we do want this for you and it will be dependent on you putting what is discussed in the training into practice consistently.)
If you purchase a program, product, or service from Little Frog Productions trading as Managing Your Message, you agree to pay us the applicable fees in full, regardless of payment options or use of the product. Failure to pay these fees will result in the termination of your paid services or programs and be subject to collections.
Also, you agree that:
- Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
- We may store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your Services and to use to pay for other Services you may buy. You will also be responsible for any additional charges due to late or failed payments.
- If you purchase an online, physical product, program, or service, your payment method will automatically be charged at the start of each monthly finance period for the fees and taxes applicable to that finance plan period. To avoid any future charges on a payment plan or subscription for any services, you must cancel within 30 days from the original purchase date. To cancel your order, contact our client care team [email protected].
- If you purchase a membership or subscription, your payment method will automatically be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, cancel before the renewal billing date or within 30 days from the original purchase date. To suspend or cancel your membership, contact our client care team at [email protected].
- All your purchases of Services are subject to Little Frog Productions trading as Managing Your Message’s Refund Policy listed above.
At the end of your subscription commitment, and each renewal period thereafter, your membership/subscription package (including add-ons) will automatically continue for the same period of time at your membership/subscription rate until you cancel by notification in writing to us at [email protected].
To cancel, contact our client care team at [email protected].
Term
This Agreement will remain in force and effect until the end of the term indicated on your order form. Failure to pay required fees may result in Little Frog Productions trading as Managing Your Message terminating the Agreement prior to the end of the term and discontinuing your access to Little Frog Productions trading as Managing Your Message Services. Your use of the Little Frog Productions trading as Managing Your Message members' website(s) or Services after your termination may extend the term of this Agreement and may cause you to incur additional fees.
Various payment plans are offered during promotions. If payment terms are made outside the above pricing and applied to the purchase of this program, they are still bound by the same Terms and Conditions.
If a payment is missed or fails, the card used to purchase the product may automatically be charged again. If the charge still fails, The Client will be contacted to revise payment. The Client is responsible for the FULL AMOUNT of the payments, but if an issue with affording payments arises, please contact [email protected].
If failed payments extend beyond 30 days, The Client will be removed from the program until payment is brought up to date. If The Client does not correct payment failures, it will result in removal from the program in its entirety, and The Client will remain liable for the total sum paid to date.
Methods of Payment
The Client authorizes the Company to charge The Client's credit card or debit card. The Client may pay by credit card or debit card.
Program Guarantee Policy | Refunds
We want you to be satisfied with your purchase and to show you we are confident in our Program’s value we are offering a 365-day money-back guarantee. Our goal is to give you the skills and tools to improve your Communication and Presentation Skills. To offer such a generous guarantee, we have specific terms that must be met or exceeded to qualify for any refund or reimbursement. If you do not meet these terms completely, we will not give any refund.
We do not give refunds for a change of mind or any other terms outside of the below.
To qualify for our guarantee and therefore refund, you must:
- Watch and complete the entire Managing Your Message or High Performance Presenting course along with any worksheets. Submit evidence of all the worksheets completed.
- Show that you have asked for help or clarification in the Facebook community or coaching calls at least twice about the challenge you may have been having.
- Attend or watch the replay of at least 50% of any live coaching calls offered.
- Explain why you were not satisfied with the strategies you learned in the program.
This evidence must be submitted by 11:59 PM on the 365th day after enrolment to the support team at [email protected].
We do not offer refunds for an incorrect purchase or just a change of mind.
We want to ensure that every Client in the program feels confident they have the best chance of success, and that is why we want to make sure all clients have a level playing field. It is not possible to refund without these terms met.
No exceptions to the guarantee and refund terms will be made.
We stand by our programs and services and have found that with the right mindset and guidance from our coaches, you will gain greater confidence and better communication and presentation skills to ensure more successful outcomes in your business, career, and/or life.
Confidentiality
The Client will respect the Consultant’s proprietary information and all rights and interests in and to the information, including, without limitation, all rights under copyright law, trademark law, trade secret law, and patent law. The Client agrees not to engage in any activity or commit any act, directly or indirectly, that may contest, dispute, or otherwise impair the rights, title, and interest of The Consultant therein. You will not reproduce, duplicate, copy, share, sell, create derivative works from, disclose, or otherwise transfer any of The Consultant’s proprietary information without the prior express written consent of The Consultant.
The parties agree to hold each other's proprietary information in confidence during the duration of the program and for eight (8) years thereafter.
Proprietary information includes, but is not limited to, information disclosed in connection with this agreement and shall not include information rightfully obtained from another source. Both parties will not disclose any information to a third party without written consent, and all proprietary information will remain property owned by The Consultant.
No Transfer of Intellectual Property
The Client agrees that any intellectual property such as audio, video, and/or written material provided by The Consultant is for The Client's individual use only. The Client will not copy, reproduce, sell, or distribute any intellectual property from The Consultant. The Client will not be authorized to use any of The Consultant’s intellectual property for The Client's business purposes. The Client agrees to not violate The Consultant’s copyright, patent, trademark, trade secret, or other intellectual property rights. The Client will not engage in the online sharing or re-selling of any intellectual property and agrees to the restriction of sharing program materials with non-program participants. The Consultant may pursue legal action against the Client for any violation.
Indemnification
The Client agrees to indemnify and hold harmless The Consultant, its affiliates, and its respective officers, directors, agents, employees, contractors, representatives, and assigns (each an “Indemnified Party”) from and against any and all claims, losses, expenses, costs, liabilities, damages, judgments, suits, and proceedings, including reasonable attorneys’ fees and other costs of defending any action (collectively “Claims”) to the extent such Claims arise out of, are based on, or in any way connected with The Client’s breach of this agreement or The Client’s negligent acts or omissions.
Limitation of Liability
The Client agrees that the Consultant shall not be liable to The Client or any other party for any damages resulting from the use of the materials or information provided by The Consultant. The Consultant shall not be liable for any indirect, consequential, special, or exemplary damages, including, but not limited to, lost profits, even if The Consultant has been advised of the possibility of such damages.
Entire Agreement – Modification
Agreement between The Consultant and The Client supersedes all prior and contemporaneous agreements, representations, and understandings, whether oral or written, with respect to the subject matter hereof. The Consultant reserves the right to modify this agreement at any time. Any modification will be effective upon posting of the amended agreement on the website.
Severability
If any term or provision of this agreement is held to be invalid or unenforceable, the remainder of this agreement will not be affected thereby, and each term and provision of this agreement will be valid and enforceable to the fullest extent permitted by law.
Applicable Law This agreement shall be governed by and construed in accordance with the laws of the State of Victoria, Australia,without regard to its conflicts of laws provisions. Any action or proceeding arising out of or related to this agreement shall be brought in the courts of the State of Victoria, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding.
